Given the evolutionary nature of the knowledge game, future flexibility is the watchword...
Software Source, 26 Jun 2002
Given the evolutionary nature of the knowledge game, future flexibility is the watchword.
When shopping for tools, the key features for any choice are:
Scale: The product must be able to support a large number of users without a noticeable deterioration in performance.
Extension capability: The product should be expandable to meet your evolving needs. It is a better idea to choose tools than can be configured as you go along, rather than those that have been built to order and are difficult to modify later.
Compliance with industry standards. This should enable you to make the most of your existing resources and to make further additions more easily.
Security. You need to be able to control precisely who can access specific areas of the knowledge space.
Ease of administration. A well-designed management capability is essential for you to ensure that you match the configuration of your technology to its users needs. For example, most good systems enable you to monitor the popularity of documents, forums and so on to identify areas for development.
Collaborative facility. The real value-added feature of knowledge management comes into play when people can work together and use existing knowledge creatively to add to the collective knowledge pool. The quality of this facility is vital - if the technology is not transparently usable, it will obstruct the collaborative process.
Information delivery mechanisms. The configuration facilities should let you specify the delivery modes that fit your needs for relevant and timely information. So you need to look at features such as filtering capability or the capacity to identify related user groups.
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