Knowledge management addresses the collection and assessment of skills and information held within an organisation's own workforce...
Software Source, 26 Jun 2002
Knowledge management helps an organisation assess and exploit the diverse skills and information held within its workforce.
Employees are constantly learning new ways of doing business; they may solve problems, discover new markets and find new efficiencies. An IT network can make this information accessible for all employees to search. Alternatively, an online environment can be created in which employees can advise each other on specific subjects.
This technique is particularly useful for service organisations with employees working remotely. For example, a repair technician visiting a client may come up against a problem that he has not encountered before - but that may have been dealt with by a colleague elsewhere in the country. A mobile terminal linked to a knowledge management system can supply the technician with the information they need - either allowing a search of the database, or by putting them in touch with the colleague who has dealt with the problem.
Knowledge management systems can act as a comprehensive, live "suggestion box" for employees. If anyone realises a way of improving operation or has any queries on current practice these can be raised and acted upon far quicker than through more conventional channels.
In general, once organisations have implemented the technology required to support this network, it is left to the employees themselves to determine how exactly the system should be used. In this way it will become a knowledge tool most appropriate to that particular organisation.
IT and software news
Financial crime on the rise The Financial Services Authority is urging employers to tighten staff vetting procedures...
Measured response By dramatically reducing the time and money spent on managing human capital, the latest HR software systems are freeing up more time for strategic thinking
